Privacy Policy

1. Introduction

1.1 Pro-Diagnostics Limited (we or us) take the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via this site (referred to below as the Site). Please read this privacy policy carefully. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

1.2 All defined terms used in this privacy policy have the same meaning as used in our Terms & Conditions of Purchase which are available here unless expressly provided for otherwise.

1.3 If you have any queries about the policy, please get in touch with us using the Contact  section of this Site and we will do our best to answer your questions.

2. Personal information collected

2.1 We will collect the following personal information from you:

a)Certain information required to register with the Site and purchase our Products including your name, address and date of birth;

b)Details of any items purchased by you;

c)e-mail address and password;

d)billing information such as your credit card number and expiry date.

2.2 Although it is not compulsory to give us this information, if you do not then you cannot register with us and purchase Products. 

3. Use of this information

3.1 We will use this information in order to:

a)administer and despatch your orders with us;

b)collect payment from you;

c)make general improvements to our Site;

d)analyse how customers are making use of the Site;

e)notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).

4. Sharing this information

4.1 Credit or debit card payments will be collected by our payment processor.

4.2 In order for payments to be processed you may need to provide some necessary details to our agent. We tell you about this at the point we collect that information on the Site.

4.3 In order for the Sample to be sent to and analysed by the Lab we will need to send the Lab sensitive personal information including your name , date of birth,address and other contact details..The Lab will only use this sensitive personal information to the extent necessary  and subject always to all data protection legislation and regulations to which it is subject. You will be required to expressly agree to such sensitive information being provided to the Lab before making a purchase.

4.4 We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

4.5 Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

5. Information automatically collected from your computer

Log files/IP addresses:

5.1 When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information.

5.2 We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

Cookies

5.3 When you visit the Site we may store some information (commonly known as a cookie) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:

5.4 You can block or erase cookies from your computer if you want to (your browsers help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

6. Other Sites

6.1 We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

6.2 In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

7. Transferring your information outside of Europe

7.1 As part of the services offered to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information between group companies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

7.2 If you use the Site while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

8. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by emailing us via our contact section on our website.